Communication
You use this page to set up communication options. Each communication setting is a collection of parameter settings that control how customers receive communications. Once you create and name these settings, you can assign them to your shoppers.
Using this page, you also have the ability to address order confirmation emails to multiple CC recipients. You do this by adding a (;) semicolon to separate multiple email addresses in the CC Email Address Confirmation box, jdoe@eci.com; jsmith@eci.com; slong@eci.com, for example..
The Default Communication settings let you make changes that can be used to accommodate most of your shoppers. However, you can create additional settings, if needed.
Click Customer Settings and select Communication.
The Select Setting drop down box defaults to display the New Communication Setting option. You can add, edit or delete settings.
To add a new setting, leave the Select Settings box to the New Communication Setting option. Click the Setting Name box and enter a name for the new setting. Go to Step 3.
To rename or edit an existing setting, click the down arrow in the Select Settings box and select the setting to change. Then click the Setting Name box and enter the new name over the existing name. Go to Step 3.
The Default setting name has been added for your convenience. To alter Default settings, click the down arrow in the Select Settings box and choose Default. Once you have edited the Default setting, we recommend you do not make further changes to this setting. Go to Step 3.
To delete an existing setting, click the down arrow in the Select Settings box and select the setting to remove. Click Delete. At the Do You Want to Remove This Setting prompt, click OK. Communication settings cannot be deleted if they are currently assigned to a shopper.
Click the check box for each feature
to enable. Clear the check box to disable it.
Enable Order Confirmation Emails
Enable Order Confirmation Emails to CC Address (list below)
CC Email Confirmation Address
When finished, click Update to save an existing setting or click Save to save a new setting.